Refund Policy

1. General

1.1. Zenith Shield provides digital proxy access by subscription. 1.2. By paying or topping up Balance, the User accepts this Policy and the Public Offer. 1.3. Refunds follow applicable law and the rules below.

2. When a refund is available

• access was not provided after confirmed payment
• use is technically impossible due to Zenith Shield
• continuous unavailability exceeds 24 hours (per Zenith Shield monitoring)

3. When no refund is given

• at least one successful proxy connection was made
• issue caused by user device, ISP, blocks, Telegram, marketplace, or user misconfiguration
• violation of use rules (Public Offer §7)
• request without technical grounds
• subscription expired
• free trial was used — no refund applies
• payment in cryptocurrency — refund is not possible
• Balance auto-renewal debit with sufficient Balance — refund only under §2 and considering the service period actually provided
• marketplace purchase — refunds under marketplace rules, unless support agrees otherwise under §2

4. Procedure and timelines

4.1. Request within 7 calendar days of payment (or Balance debit). 4.2. Contact @zenithshield_support_bot with date, amount, Telegram ID or username, reason, transaction ID, proof of payment. 4.3. Review: up to 3 business days, up to 10 in complex cases. 4.4. Refund — only via the same method used for payment, if technically possible. Crediting — up to 30 calendar days. No cryptocurrency refunds.

5. Contacts

Zenith Shield Telegram: @zenithshield_support_bot